General Conditions of Sale (GCS)
1. Preamble
These general terms and conditions of sale (GTC) govern the contractual relations between PowUp and any natural or legal person (hereinafter "the Customer") making a purchase on the website www.powup.ch . By placing an order on this site, the Customer accepts these conditions without reservation.
2. Identification of the Company
PowUp Sàrl
Address: Rue du Bourg 2, 3960 Sierre, Valais, Switzerland
Email: contact@powup.ch
Registration number in the Commercial Register: [Registration number]
3. Products
PowUp offers energizing products to be inhaled. The essential characteristics of the products are described on the site. The photographs of the products are not contractual.
4. Price
Product prices are indicated in Swiss francs (CHF), all taxes included (TTC). PowUp reserves the right to modify its prices at any time, but the products will be invoiced on the basis of the rates in effect at the time the order is validated.
5. Order
5.1 Order Process
The Customer can place an order on the website www.powup.ch . The order only becomes final after a confirmation email has been sent by PowUp.
5.2 Refusal of Order
PowUp Sàrl reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order.
6. Payment
6.1 Payment Methods
Payment is made online by credit card, ApplePay, Twint, Paypal or any other means offered on the site. Payment information is secured using encryption protocols.
6.2 Payment Period
Payment is due immediately upon ordering. In the event of non-payment, the order will not be processed.
7. Delivery
7.1 Delivery Areas
Deliveries are made to Switzerland, France, Germany, Austria, England and Liechtenstein.
7.2 Delivery Times
Orders are shipped within 2-3 business days and delivered within 3-5 business days in Switzerland. Delivery times for countries outside Switzerland can be up to 10 business days.
7.3 Delivery Costs
Shipping costs are calculated at the time of order and vary depending on the destination and weight of the products.
7.4 Order Tracking
Each Customer receives a tracking number by email once the order is shipped, allowing them to follow the delivery status in real time.
8. Returns and Exchanges
8.1 Return Policy
For safety and hygiene reasons, PowUp products are not refundable. However, an exchange is possible in the following cases:
- Product damaged upon receipt.
- Order error on our part (incorrect product).
8.2 Exchange Procedure
Contact our customer service at contact@powup.ch to obtain an exchange authorization. Carefully pack the product in its original packaging and ship it to the following address: PowUp Sàrl, Rue du Bourg 2, 3960 Sierre, Valais, Switzerland.
8.3 Return Costs
Return costs are the responsibility of the Customer, unless the exchange is due to an error on our part.
9. Warranty
The products offered comply with current Swiss legislation. PowUp cannot be held responsible for non-compliance with the legislation of another country where the products are delivered.
10. Liability
PowUp cannot be held responsible for damages resulting from improper use of the purchased product. PowUp's liability will in any event be limited to the amount of the order.
11. Protection of Personal Data
PowUp Sàrl collects and processes customers' personal data in accordance with Swiss data protection legislation. The information collected is necessary for order management and business relations.
12. Applicable Law and Disputes
These General Terms and Conditions are governed by Swiss law. In the event of a dispute, the parties will endeavour to find an amicable solution before resorting to the Swiss courts, which shall have sole jurisdiction to hear any dispute relating to the application of these General Terms and Conditions.
13. Customer Service
For any questions or additional information, please contact us at: contact@powup.ch . Our customer service is available Monday to Friday, 8:00 a.m. to 5:00 p.m.
14. Modification of the T&Cs
PowUp Sàrl reserves the right to modify these T&Cs at any time. The modifications will be applicable as soon as they are published on the website www.powup.ch . It is recommended to consult the T&Cs regularly to be aware of any modifications.