At PowUp, our priority is to provide high-quality products to our customers. To ensure safety and hygiene, we do not offer refunds on our products. However, we do offer an exchange process in specific cases, as described below.
2. Exchange Conditions
2.1 Eligible Products
Only products purchased directly from our official website can be exchanged.
Products must be returned in their original condition, unopened, unused and in their original packaging.
2.2 Reasons for Exchange
Product damaged upon receipt.
Order error on our part (incorrect product).
3. Exchange Procedure
3.1 Notification
Before returning a product, please contact our customer service at contact@powup.ch to obtain an exchange authorization. Please provide your order number, photos of the damaged product (if applicable) and the details of the product you wish to exchange.
3.2 Packaging and Shipping
Carefully pack the product in its original packaging to avoid damage during transport.
Ship the product to the following address: Rue du Bourg 2, 3960 Sierre, Valais, Switzerland.
3.3 Return Costs
Return costs are generally the responsibility of the customer, except in the case of an error on our part (incorrect or damaged product upon receipt).
4. Processing of the Exchange
4.1 Exchange Process
Once we receive and inspect the returned product, we will notify you of approval of your exchange.
If the exchange is approved, we will send you a replacement product. Processing time may vary depending on product availability.
5. Ineligible Products
For safety and hygiene reasons, opened or used products cannot be exchanged.
Products purchased from third-party resellers are not eligible for exchange through our official website.
6. Contact For any questions regarding our return and exchange policy, please do not hesitate to contact us at the following address: contact@powup.ch .
This policy aims to ensure a satisfactory customer experience while respecting the safety and hygiene standards necessary for our products.
Take advantage of exclusive offers!
Subscribe to our newsletter and receive 10% off your first order!
Choosing a selection results in a full page refresh.
Opens in a new window.
0%
One or more of the items in your cart is a recurring or deferred purchase. By continuing, I agree to the cancellation policy and authorize you to charge my payment method at the prices, frequency and dates listed on this page until my order is fulfilled or I cancel, if permitted.