Product Return Policy

1. Introduction

At PowUp, our priority is to provide high-quality products to our customers. To ensure safety and hygiene, we do not offer refunds on our products. However, we do offer an exchange process in specific cases, as described below.

2. Exchange Conditions

2.1 Eligible Products

  • Only products purchased directly from our official website can be exchanged.
  • Products must be returned in their original condition, unopened, unused and in their original packaging.

2.2 Reasons for Exchange

  • Product damaged upon receipt.
  • Order error on our part (incorrect product).

3. Exchange Procedure

3.1 Notification

  • Before returning a product, please contact our customer service at contact@powup.ch to obtain an exchange authorization. Please provide your order number, photos of the damaged product (if applicable) and the details of the product you wish to exchange.

3.2 Packaging and Shipping

  • Carefully pack the product in its original packaging to avoid damage during transport.
  • Ship the product to the following address: Rue du Bourg 2, 3960 Sierre, Valais, Switzerland.

3.3 Return Costs

  • Return costs are generally the responsibility of the customer, except in the case of an error on our part (incorrect or damaged product upon receipt).

4. Processing of the Exchange

4.1 Exchange Process

  • Once we receive and inspect the returned product, we will notify you of approval of your exchange.
  • If the exchange is approved, we will send you a replacement product. Processing time may vary depending on product availability.

5. Ineligible Products

  • For safety and hygiene reasons, opened or used products cannot be exchanged.
  • Products purchased from third-party resellers are not eligible for exchange through our official website.

6. Contact For any questions regarding our return and exchange policy, please do not hesitate to contact us at the following address: contact@powup.ch .

This policy aims to ensure a satisfactory customer experience while respecting the safety and hygiene standards necessary for our products.